Testimonials | First State Auctions


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Professional and excellent communication - My experience with this company has always been positive. Their descriptions of items I have purchased has been accurate and I have been more than happy with my purchases. Their process for delivery has been exceptional , you are kept informed on where your item is and it usually arrives within a week even through COVID. I do not live in New South Wales so I do not have the ability to view or pick up my purchases. When I have emailed queries on items, or purchased items after an auction, the Customer Service team representatives have always provided great service and communicated promptly.

Maree - Online


Online Auction Buyer and very satisfied - I have found the Online Auction process reliable and transparent. Items are well and honestly described with certificates displayed for diamonds and adequate images and videos available for examination. Estimates also seem reasonable but as one would expect, they are slightly on the high side to encourage bidding competition. No surprises there at all. Service has been efficient and obliging in terms of either pick-up or delivery.

Graeme - Online


Great company to deal with and "perfectly" honest - I have only purchased one Watch as a private buyer but First State Aauctions were terrific. It did not matter that my purchase was fairly low value compared to other items - the service was excellent.

Jeffrey - Online


Wonderful Customer service and Superb product - Louise from First State was professional and truthful. She described the item 100% accurately and I was thrilled to receive it. She always responded to e mails promptly and never appeared rushed. As a result I will buy from First State again. Thank you Louise. Appreciated.

Dawn - Online


Excellent Service and Fantastic Items - First State Auction is a great online auction site and has a great variety of items up for bidding. Would highly recommend them!

Quyen - Online


Love my purchase(s) - First State Auctions are a great way of buying jewellery. I like the fact that it is not live and you don't need to sit through all the items to get to the item you are interested in. Nothing is too much trouble, i have spoken with Louise often and asked measurements or a photo of a ring on a finger. They are happy to show you an item pre auction.

Vanessa - Online


A good first experience -This was my first attempt to bid online, so I was pleased that I could work it out. My bid wasn't successful, so Louise emailed me to see if I wanted to make another offer, which I did and it was accepted. There was no pressure and Louise was very helpful.I'm very pleased with the charming peridot and diamond pendant, which is for a teenage grand-daughter. It is a lovely clear stone and the diamonds really complement it. I'd be happy to use them again

Suz - Online


I have purchased through FSA over the years and have been very satisfied with the items. I have been able to discuss any queries I have with Louise and have always received the items on time.

Ros - Online


I would just like to thank Louise, she has so much knowledge having been in the jewellery business for over 20 years. I'm so happy with purchase no 3 from FSA.

Tina - Online


I have always had the best experience with First State Auctions with whom I have been buying for more than 10 years. In the auctions they used to hold in Auckland and now due to Covid the online auctions. Didn't regret one single purchase. The quality of the items is excellent.
And the staff give great, prompt, professional service. I would recommend First State Auctionsstrongly to those who wish to buy quality, worth jewellery without much hassle.

Mohan - Online


PERFECT - I am thrilled with my recent purchase from FSA. I have been to many FSA over the years and now due to COVID I follow their on line auctions.

Effy - Online


Outstanding pre and post purchase from staff - I was so impressed with the service provided with staff. I was initially cautious about purchasing via auction on line but I could not fault the process of First State Auction group
Highly recommended. Louise in particular provide first class service.

Dr Rose - Online


Good to deal with - My wife and I have dealt with First State Auctions for many years have found them to be very helpful with all our purchases .We have used First State for personal items and gifts

Ricahrd - Online


Staff are very helpful and with good product range to choose from - Photos are good representative of the products, not really need to go into the office to review products, and fairly reasonable price.

Carina - Online


They couldn’t do enough to help! - I have purchased two items at auction and both times the description and product have been top quality, just perfect for the occasion. The aftercare was also fantastic, needed a quick dispatch, as the purchase was for a gift and as my title says, they couldn’t do anything more to be more accomodating, delivered quickly at no extra cost! Honestly 5 stars!

AGOL - Online


Brilliant - I have now purchased four items through First State and I have been extremely impressed with the online auction process, the prices, the delivery but most of all the customer service. If have had any questions or queries about any item then they are always there to assist. I big thanks to Louise who has assisted me each time. Highly recommend.

Kez - Online


Wonderful Service and Superior Quality Jewellery - Found this Auction House through internet surfing. Detail of the item I purchased was spot on. Enquires to customer service went through right away. No phone tag and multiple calls trying to reach them. Every step of the process was smooth and confidential, from registering, shipping and receiving. I would highly recommend this Auction House, and use them again.

Canuck Buyer - Online - Canada


Exceptional Service And Advice - I had the pleasure of dealing with Louise who was able to find a solution re a diamond I was looking to source in a short space of time. The whole process was seamless and I could not recommend Louise enough. Will most certainly be a repeat customer!

Tom - Online


Wonderful Service and Superior Quality Jewelley - Online Auction system is easy to use. Staff are most helpful AND the jewellery is superior quality and keenly priced.

Anon - Online


FSA is a premium operation. Operating in a virtual environment can be challenging to the provision of meaningful service and FSA is fortunate to have Louise Herbert who combines an ethical understanding of buyer/seller protocols with the emotional intelligence to interact sensitively with both.

Diana - Online


Excellent customer service and post auction support.

Adam - Online


I have bought a few watches with First State Auctions over the years. I bought at better prices than I could find on the net- all watches came with independent certification and warranty. Honest and trustworthy business.

Daniel - Online


Friendliest and most helpful staff. Nothing is too much trouble. Very professional service and quality products. You will be 100% happy if you use their services.

Dianne - Online


Very easy process and an amazing staff that is always there to answer your questions. Louise even went so far as going and taking extra photos of the item I enquired about which made me so much more confident about the purchase.

Anthony - Online


Bought a Raymond Weil Maestro watch. Brand new , in the box, full warranty. This is a government auction site, so everything is guaranteed . Ended up by paying about 50% less than what would be paid thru a jeweller. Great watch, excellent auction site where huge savings can be made.

Steve - Online


A pleasure to deal with a Louise who is a true customer service professional. From the online process, interactions and delivery, Louise was such a delight to deal with and couldn't be happier with First State Auctions. First State - First Rate!

Grant - Online


Great people to deal with. The whole team were very helpful and made the on-line auction buying experience very pleasing.

Rod - Online


Amazing service, perfect products and overall good experience.

I was purchasing my first watch from FSA, and needed some assistance with understanding how it worked. I contacted the support live chat, and got in touch with the lovely Raffy. Raffy was very helpful and really went out of their way to ensure I understood what I was doing. After the chat, I won the auction, and purchased my product. Raffy followed up with a lovely email congratulating me and helped facilitate the product getting delivered to me, which was really nice. You never see outstanding customer service like this nowadays. Really made it special!

Overall, was an amazing experience, and I will definitely be eying out their wares in future. If you're in the market for something to treat yourself, make sure you check out their products, and talk to their team. You'd be surprised how fun bidding can be!

Jai - Online


This is my second time purchasing jewellery through the online auction at First State Auctions and I can thoroughly recommend both the customer service and the quality of the pieces they have on offer. Not only is it simple to purchase but also fun! Excellent value for money too - all the pieces come with valuation certificates so you can be confident with your purchase, I dealt with Louise and Lydia and both ladies were courteous and professional. Will definitely purchase again - thank you!

Toni-Jean - Online


Have dealt with First State Auctions for many years and have always received helpful information and advice.

Richard - Online


Did my first ever online auction. Very happy with auction, my purchase and the process. Will definitely revisit auction again.

Ann - Online


This was my first experience with First State Auction. It was seamless!  24hr support with amazing customer service. Trust the process ! definitely nervous with such a large purchase for my first auction but the team were so helpful and genuine which gave me confidence. HIGHLY RECOMMEND.

Maxine - Online